To further isolate the cause of the issue, you may wish to check the following: If only one user is experiencing disconnections with their Genie Client application, it may indicate the issue is isolated to that particular workstation or user account. If these are running at the time users are experiencing network issues, you may wish to schedule these for after hours instead. In this window, you may review the frequency and time scheduled. To review the automated backup settings, you will need to navigate to File > Backup > Database Properties within the Server application. If the backups are schedule to run while users are accessing the database, this can result in slowness and network dropouts. In addition to this, it may be worth reviewing what time your automatic Genie backups are running. These settings will not be applied successfully to all Client machines until this restart is performed. Please note: In order to apply these updated timeout settings across the network, you will need to restart the Genie Server application. Once you have updated these to reflect the settings above, click the Save button to save the changes. The recommended settings in this window are as follows: You will be presented with the window below: To get to these settings, in Genie Client navigate to File > Maintenance and Reports, and click the Set Client-Server Timeouts icon. These can be accessed from any Genie Client machine and can affect how often Genie Client loses the connection to the Genie Server. If you are able to confirm that the Genie Server application is running and not experiencing any issues, you can check the Client-Server timeout settings. Further information about checking these settings can be found in this article. ![]() You should also ensure that the server computer is connected to an ethernet connection and wi-fi is disabled. If multiple machines experience freezing or a disconnect at the same time you will need access to Genie Server machine and confirm that the Genie Server application is running and that there aren't any error messages or other processes running on the machine that might be causing the disconnect. If all users experience the issue simultaneously it suggests it may be an issue with the entire network or the Genie Server computer. The first thing to confirm when experiencing connection issues is whether or not the issue is being experienced by all users at the practice or if it is isolated to a particular computer. After performing the suggested troubleshooting, you may be required to contact Genie Support or a designated IT professional for further investigation and assistance. Please be aware that this is not a conclusive list but it is a good starting point in trying to identify what the issue may be. If you are experiencing dropouts while using the program there is some basic troubleshooting you can attempt to try and identify the problem. In reality there are a myriad of factors which can prevent this perfect world from being realised and that can include issues with your computer network. If IPV6 is enabled, logging in to the router using the genie app will fail.In a perfect world all the systems you utilise to perform your role would work seamlessly and never encounter any issues. The NETGEAR genie app currently does not support IPv6. The NETGEAR genie app does not work with a wireless extender or repeater. The NETGEAR genie only works when your mobile device is connected to a NETGEAR router that is in router mode, not in access point mode. ![]() The NETGEAR genie app does not work if your mobile device is connected to the router’s guest network. Securely connect smart phones and tablets to your home wireless network with a QR code thanks to EZ Mobile Connect.Stream music and video files anywhere in your network from your smartphone or tablet.Easily control your home network through the genie dashboard.You can access the following router settings using the NETGEAR genie app: wireless settings, network map, Parental Controls, guest access, traffic metering, MyMedia, and more. While on your home network, the NETGEAR genie app allows you to access router features with your mobile device. The NETGEAR genie app is an easy way to manage, monitor, and repair your home network-from the palm of your hand. WNDR3400, WNR2000 + other older router modelsįor a list of supported products, please visit here:.Please download the NETGEAR Orbi App for all Orbi WiFi Systems. Please download the NETGEAR Nighthawk App for all NETGEAR WiFi routers.
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